Terms of Service - alpiin neest

Introduction

These Terms of Service govern your use of alpiin neest's rental housing services and website. By accessing our services, submitting inquiries, or engaging us for housing search assistance, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

"Service" refers to the rental housing search, coordination, and placement services provided by alpiin neest.

"Client" or "You" means any individual or entity engaging alpiin neest's services.

"We," "Us," or "Our" refers to alpiin neest and its authorized representatives.

"Property" means any residential rental accommodation including apartments, houses, or rooms.

"Landlord" refers to property owners or authorized property managers.

2. Service Description

2.1 Scope of Services

alpiin neest provides intermediary services connecting clients with rental housing opportunities in Switzerland. Our services include property search, verification, viewing coordination, application support, and lease guidance. We act as facilitators and advisors but do not own, lease, or manage the properties presented.

2.2 Service Limitations

While we strive to provide accurate information and quality service, we cannot guarantee property availability, landlord acceptance of applications, or specific outcomes. Rental agreements are between clients and property owners. We are not parties to lease agreements.

2.3 Service Fees

Service fees are as published on our website and are payable according to the terms agreed upon service engagement. Fees are non-refundable once services commence, except as otherwise specified in writing.

3. User Obligations

3.1 Eligibility

You must be at least 18 years of age to use our services. By engaging our services, you represent that you meet this age requirement and have the legal capacity to enter into binding agreements.

3.2 Accurate Information

You agree to provide accurate, complete, and current information during the service process. This includes personal details, financial information, housing requirements, and application documentation. Providing false or misleading information may result in service termination without refund.

3.3 Cooperation

You agree to respond promptly to communications, attend scheduled viewings, and cooperate in good faith throughout the housing search process. Failure to engage responsibly may delay or prevent successful placement.

3.4 Compliance with Laws

You agree to comply with all applicable Swiss laws and regulations regarding rental housing, including but not limited to providing accurate information to landlords and adhering to rental agreement terms.

4. Prohibited Activities

When using our services, you agree not to:

Provide false or misleading information to alpiin neest or landlords
Use our services for any unlawful purpose or in violation of Swiss regulations
Interfere with or disrupt our services or website functionality
Attempt to gain unauthorized access to our systems or client data
Copy, reproduce, or distribute our proprietary materials without permission
Engage in harassment or abusive behavior toward our staff or landlords
Submit frivolous or non-serious housing inquiries
Circumvent our services to directly engage properties we introduced

5. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of alpiin neest or our content suppliers and is protected by Swiss and international copyright laws.

You may view and download content for personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, reproduce, or create derivative works from our website content without explicit written permission.

Property listings, photos, and descriptions provided through our service are for your personal housing search only and may not be reproduced or distributed to third parties.

6. Disclaimers

6.1 Service "As Is"

Our services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

6.2 Property Information

While we verify property information to the best of our ability, we rely on information provided by landlords and cannot guarantee absolute accuracy of all property details, availability, or condition. We recommend clients conduct their own due diligence during viewings.

6.3 No Guarantee of Placement

We do not guarantee that you will secure rental housing through our service. Property availability and landlord acceptance decisions are beyond our control. Our service is to facilitate and support your search, not to guarantee outcomes.

6.4 Third-Party Content

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites and do not endorse or assume liability for third-party services.

7. Limitation of Liability

To the fullest extent permitted by Swiss law, alpiin neest shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or inability to secure rental housing.

Our total liability to you for any claims arising from our services shall not exceed the service fees you paid to alpiin neest.

We are not liable for losses resulting from landlord decisions, property condition issues, lease agreement disputes, or other matters beyond our control as an intermediary service.

This limitation of liability applies whether claims are based on contract, tort, negligence, or any other legal theory.

8. Termination

8.1 Termination by Client

You may terminate services at any time by providing written notice. Termination does not entitle you to a refund of service fees for work already performed.

8.2 Termination by alpiin neest

We reserve the right to terminate services if you violate these terms, provide false information, engage in prohibited activities, or fail to cooperate in good faith. Termination for cause does not entitle you to fee refunds.

8.3 Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions regarding confidentiality, intellectual property, limitation of liability, and dispute resolution survive termination.

9. Dispute Resolution

9.1 Informal Resolution

Before pursuing formal dispute resolution, parties agree to attempt good faith negotiation to resolve any disputes arising from these terms or our services.

9.2 Governing Law

These terms are governed by the laws of Switzerland. Any disputes shall be resolved in accordance with Swiss law.

9.3 Jurisdiction

You agree that the courts of Zürich, Switzerland have exclusive jurisdiction over any disputes arising from these terms or use of our services.

9.4 Arbitration

If informal resolution fails, parties may agree to binding arbitration under Swiss arbitration rules as an alternative to court proceedings.

10. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes by posting the updated terms on our website with a new "Last Updated" date.

Your continued use of our services after term modifications constitutes acceptance of the updated terms. If you do not agree to modified terms, you should discontinue use of our services.

We recommend reviewing these terms periodically to stay informed of any changes.

11. General Provisions

11.1 Entire Agreement

These terms, together with our Privacy Policy, constitute the entire agreement between you and alpiin neest regarding use of our services.

11.2 Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

11.3 No Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision unless acknowledged in writing by us.

11.4 Assignment

You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations without restriction.

11.5 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, pandemic, or governmental actions.

Contact Information

If you have questions about these Terms of Service, please contact us:

alpiin neest

Bahnhofstrasse 84

8001 Zürich, Switzerland

Phone: +41 44 728 93 45