Privacy Policy
Last Updated: November 2025
Our Commitment to Your Privacy
alpiin neest is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our rental housing services in Switzerland. We handle all personal information in accordance with the Swiss Federal Data Protection Act and applicable privacy regulations.
By using our services or providing us with your personal information, you consent to the practices described in this policy. We encourage you to read this policy carefully to understand how we manage your data.
1. Information We Collect
Personal Contact Information
- Full name
- Email address
- Phone number
- Current address
Housing Search Information
- Housing preferences and requirements
- Budget parameters
- Desired locations and neighborhoods
- Move-in timeline
- Family composition or roommate preferences
Application Documentation
- Employment information and income verification
- References from previous landlords or employers
- Identification documents as required for rental applications
- Financial information relevant to rental applications
Website Usage Data
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Referring website addresses
- Cookie data (subject to your consent preferences)
Communication Records
- Email correspondence with our team
- Phone conversation notes
- Messages sent through contact forms
- Meeting notes from consultations
2. How We Use Your Information
To Provide Our Services
We use your information to match you with suitable rental properties, coordinate viewings, assist with applications, and support you throughout the housing search process. This includes sharing relevant information with landlords and property managers as necessary for your applications.
To Communicate With You
We use your contact information to respond to inquiries, provide property recommendations, schedule viewings, and send updates about your housing search. We may also contact you about service improvements or changes to our policies.
To Improve Our Services
We analyze usage patterns and client feedback to enhance our website functionality, refine our property matching processes, and develop new service features. This analysis uses aggregated, anonymous data whenever possible.
For Legal Compliance
We process your data as necessary to comply with Swiss laws and regulations, including requirements for business record-keeping, tax reporting, and response to legal processes when required by authorities.
With Your Consent
For marketing communications or other purposes not directly related to service delivery, we will obtain your explicit consent before using your information. You can withdraw consent at any time.
3. Legal Basis for Processing
Contract Performance: We process your data to fulfill our service agreement with you, including finding suitable properties and coordinating rental applications.
Legitimate Interest: We have legitimate business interests in maintaining client records, improving our services, and ensuring quality service delivery.
Consent: For optional services such as marketing communications or newsletter subscriptions, we rely on your explicit consent.
Legal Obligation: We process certain data to comply with Swiss legal and regulatory requirements.
4. Data Sharing and Disclosure
Property Owners and Managers
We share relevant application information with landlords and property managers when you express interest in specific properties. This is essential for facilitating your rental applications.
Service Providers
We work with trusted third-party service providers for website hosting, email communications, and data storage. These providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by Swiss law, court order, or governmental regulation, or when necessary to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. Our security measures include:
- Encryption of sensitive data during transmission and storage
- Secure servers with regular security updates and monitoring
- Access controls limiting data access to authorized personnel only
- Regular security audits and vulnerability assessments
- Staff training on data protection and security practices
- Secure backup procedures for data recovery
While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but continuously work to maintain and improve our security practices.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:
- Active Client Records: Maintained during the service period and for 3 years after service completion
- Financial Records: Retained for 7 years as required by Swiss tax and accounting regulations
- Marketing Data: Maintained until you withdraw consent or request deletion
- Website Usage Data: Typically retained for up to 2 years for analytics purposes
- Communication Records: Kept for 3 years to support service quality and resolve potential disputes
After the retention period expires, we securely delete or anonymize your personal data. You may request earlier deletion of your data, subject to any legal retention requirements.
7. Your Privacy Rights
Under Swiss data protection law, you have the following rights regarding your personal information:
Right of Access
You can request confirmation of whether we process your data and obtain a copy of your personal information we hold.
Right to Rectification
You can request correction of inaccurate or incomplete personal data we maintain about you.
Right to Erasure
You can request deletion of your personal data, subject to legal retention requirements and legitimate business needs.
Right to Data Portability
You can receive your personal data in a structured, commonly used format and have it transmitted to another service provider.
Right to Object
You can object to processing of your data based on legitimate interests, and we will cease processing unless we have compelling legitimate grounds.
Right to Withdraw Consent
For processing based on consent, you can withdraw your consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
9. International Data Transfers
Your personal data is primarily stored and processed within Switzerland. If we transfer data outside Switzerland, we ensure appropriate safeguards are in place to protect your information in accordance with Swiss data protection standards.
Any international transfers will be conducted only with your consent or under legal frameworks that ensure adequate protection of your data.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.
We encourage you to review this policy regularly. Continued use of our services after policy changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal data, please contact us:
alpiin neest
Bahnhofstrasse 84
8001 Zürich, Switzerland
Phone: +41 44 728 93 45
You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner if you believe we have not handled your data appropriately.